At Seven & Two, we are committed to ensuring your satisfaction with our products. Please take a moment to review our Return and Exchange Policy to understand your rights and responsibilities when making a return or exchange.
1. Eligibility for Returns and Exchanges:
• Items are eligible for return within 14 days from the date of purchase.
• Exchange is limited to the same item for a size change and cannot be processed for items in different categories.
• To be eligible, items must be in their original condition, unworn, and with all original tags and packaging.
2. Non-Returnable Items:
The following items are non-returnable:
• Personalized or custom-made items.
• Gift cards.
3. Initiating a Return or Exchange:
To initiate a return or exchange -within the 14-day window-please contact our Customer Service team at the following channel:
https://sevenntwo.com/returns/
4. Return Process:
• Upon approval, you will receive instructions on how to return the item(s).
• Please securely pack the item(s) and include the original packing slip or a note with your name and order number.
5. Shipping Costs:
• Customers are responsible for the cost of return delivery, unless the return is due to a defective or incorrect item.
6. Inspection and Processing:
• Returned items will undergo a thorough inspection.
• Upon approval, refunds or exchanges will be processed within [5-7] business days from the date we receive the returned items.
7. Refunds:
• Refunds will be issued to the original form of payment.
• Please note that delivery costs are non-refundable.
8. Exchanges:
• Exchanges are subject to product availability.
• If the requested item is unavailable, a refund will be processed.
9. Defective or Incorrect Items:
• If you receive a defective or incorrect item, please contact us within 7 days of receiving the product.
• We will provide instructions for returning the item and will cover the cost of return shipping.
10. Damaged Items:
• If your item arrives damaged, please contact us immediately with photos of the damaged item and packaging.
• We will guide you through the return process and provide a replacement or refund.
11. Contact Information:
• For all return and exchange inquiries, please contact our Customer Service team at admin@sevenntwo.com
By making a purchase on Seven & Two, you acknowledge and agree to comply with our Return and Exchange Policy. We appreciate your trust in us and are here to ensure your shopping experience is as enjoyable as possible.
Thank you for choosing Seven & Two!
